Privacy Policy

Last updated: November 13, 2026

This Privacy Policy describes how Sbraistana collects, uses, and protects your personal information when you visit our website or purchase our products.

Information we collect

Information you provide directly

When you place an order or contact us, we may collect:

• Name and contact information
• Email address
• Shipping address
• Payment information (processed securely by third-party payment processors)
• Correspondence and communications with us

Information collected automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses
• Cookie data (see our Cookies Policy for details)

How we use your information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your order status
• Respond to your enquiries and provide customer support
• Improve our website and services
• Send you marketing communications (only with your consent)
• Comply with legal obligations
• Detect and prevent fraud or security issues

Legal basis for processing

We process your personal information based on:

• Contract performance: Processing necessary to fulfill our obligations to you
• Consent: Where you have given explicit consent for specific purposes
• Legitimate interests: To operate and improve our business
• Legal obligation: To comply with applicable laws and regulations

Information sharing and disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email service providers)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with any merger, sale, or acquisition of our business

All third-party service providers are required to maintain the confidentiality and security of your information.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for seven years for tax and accounting purposes.

Your rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for processing at any time

To exercise these rights, please contact us at [email protected].

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 127 Collins Street, Melbourne VIC 3000, Australia