GDPR Information

Last updated: November 13, 2026

Sbraistana is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). This page provides specific information about how we handle personal data of individuals in the European Economic Area.

Data controller

Sbraistana is the data controller responsible for processing your personal information. You can contact us at:

Email: [email protected]
Address: 127 Collins Street, Melbourne VIC 3000, Australia

Lawful basis for processing

Under GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:

Contract performance

We process your data to fulfill our contractual obligations when you purchase our products or services, including:

• Processing and shipping your order
• Providing customer support
• Managing your account

Consent

We process certain data based on your explicit consent, such as:

• Marketing communications
• Optional cookies and tracking technologies
• Newsletter subscriptions

You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

Legitimate interests

We may process data based on legitimate interests, including:

• Improving our products and services
• Detecting and preventing fraud
• Ensuring network and information security
• Analysing website usage patterns

Legal obligation

We process data when required by law, such as:

• Tax and accounting requirements
• Responding to legal requests
• Compliance with regulatory obligations

Your GDPR rights

Under GDPR, you have comprehensive rights regarding your personal data:

How to exercise your rights

To exercise any of your GDPR rights, please contact us at [email protected] with your request. Please include:

• Your full name and contact information
• A clear description of your request
• Proof of identity (to prevent unauthorised access to your data)

We will respond to your request within one month. If your request is complex or we receive multiple requests, we may extend this period by two months and will inform you of the extension.

Data retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy or as required by law:

• Order data: Seven years for tax and accounting purposes
• Marketing data: Until consent is withdrawn or three years of inactivity
• Website analytics: 24 months
• Correspondence: Three years from last contact

International data transfers

As we are based in Australia, your data may be transferred outside the EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions recognising comparable protection levels
• Binding corporate rules where applicable

Data security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection
• Incident response procedures

Data breach notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

Right to lodge a complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority. You can contact your local data protection authority or the lead supervisory authority for our operations.

For EU residents, you can find your supervisory authority at: https://edpb.europa.eu/about-edpb/board/members_en

Updates to this information

We may update this GDPR information from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes.